Our cancellation and amendment policy applies once your reservation has been confirmed by Epik Experience. A confirmed reservation means that Epik Experience has advised you of the time and place of your tour and you have secured your reservation by providing with your credit card details, money transfer or other payment disbursement. The confirmation will confirm the price agreed to by you, the client, and Epik Experience in providing the requested service. If for some reason, the price confirmed in the email does not correspond with your understanding, please contact Epik Experience immediately. Cancellation and/or amendment charges may occasionally vary at the discretion of the management. In these cases we will advise you by email and provide an opportunity for you to choose to cancel the planned tour with a full refund.
For exceptions to this policy, see Exclusive & Private Tours below. If you cancel your reservation more than 7 full days prior to your tour Epik Experience will refund 85 percent of your total payment. If you cancel within 7 full days - up to 48 hours prior to your tour Epik Experience will refund 15 percent of the total of your payment. If you cancel within 48 hours prior to the commencement of your tour you will not receive a refund.
If you have not cancelled your reservation and are not present at the commencement of your tour you are not entitled to a refund. If you fail to show for your tour due to extenuating circumstances beyond your control we reserve the right to decide whether your booking may be transferred to another tour. This concession will be offered only when other tours of equal or lesser classification(s) are available or wish to pay a supplement for a tour of greater classification(s). If your tour needs to be altered or cancelled by Epik Experience due to circumstances beyond our control we will provide another tour for you of equal or greater value and classification. (*) We reserve the right to cancel or amend any of our tours at any time due to extenuating circumstances beyond our control. In this case you will receive a full refund or be offered the opportunity to transfer to another tour of equal or greater value and classification. We reserve the right to offer you an alternative tour of equal or greater value.
All Epik Experience tours will continue despite bad weather conditions. However, we reserve the right to cancel a tour in the event of extreme weather or other extreme conditions. In this case, Epik Experience will offer you another tour of equal or greater value and type, or a full refund.
You may up-grade your tour at any time, provided you pay the difference between your original reserved tour and the new tour. In some cases, there may be an additional charge when the first tour has been booked and pre-paid by us. Please enquire early via email or telephone. If you choose to change your reserved tour to one of lower classification or cost, you will not receive a refund on the difference between the costs of the tours. Changes to your reservation that entail a date or time modification are subject to the conditions of the aforementioned cancellation policy. The change will incur an administrative fee of Five Euro €5. The change will only be made if there is space available on the requested date or time.
To Cancel a Reservation
Contact us by email at firstname.lastname@example.org with details of your tour and dates.
Legal Limitations of Responsibility
Epik Experience will endeavour to resolve issues and disputes as based on this Cancellation and Amendment Policy in an equitable and efficient manner. In all events Epik Experience cannot be held liable or responsible for any legal, medical or other costs which may be incurred, whether or not these are due to the timeliness or delay of Epik Experience . In all cases, Epik Experience shall be legally liable only for the cost of the tour in dispute.
Epik Experience will endeavour to resolve all issues based on the terms of this Cancellation and Amendment Policy. In the event that an issue cannot be resolved to the satisfaction of both parties, legal jurisdiction will be Italy.
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